Your Support Team: Here to Help You Every Step of the Way
Nicole Ballistrea | OM
Nicole Ballistrea | OM
Nicole Ballistrea | OM
Nicole, our Office Manager, is here to answer your questions and guide you in the right direction when you need help with our services. She's available by phone, text or email. Reach her directly at 716-970-4112 or nballistrea@illuminatemhs.org.
Jocelyn McNamara | SMM
Nicole Ballistrea | OM
Nicole Ballistrea | OM
Jocelyn, our talented Social Media Manager, works closely with the team to keep you informed and engaged. She handles all things social media, ensuring our online presence reflects the latest updates, resources, and answers to your questions. Whether you're looking for information or have specific inquiries, she's always available to hel
Jocelyn, our talented Social Media Manager, works closely with the team to keep you informed and engaged. She handles all things social media, ensuring our online presence reflects the latest updates, resources, and answers to your questions. Whether you're looking for information or have specific inquiries, she's always available to help through direct messaging or email.
Feel free to reach out to her at info@illuminatemhs.org
Shannon Laughlan | LPN
Nicole Ballistrea | OM
Shannon Laughlan | LPN
Shannon, our on-staff LPN, collaborates with Psychiatry to assist with medication questions, refill requests, and prior authorizations. She's available by phone, text, or email. You can reach her directly at 716-427-7318 or slaughlan@illuminatemhs.org.
Billing & Insurance
All fees including copays, deductibles, out of pocket fee and coinsurance will be collected at time of service. These are payable by cash, check or credit card. Your Health Savings Account and/or Flexible spending account (FSA) may be used to pay for your appointments with Illuminate Wellness. We strive to deliver care in a coordinated and cost-effective manner that meets the needs of our clients and their families. Many forms of insurance are accepted for our services. We are also out-of-network for some insurance companies and many clients can collect partial or full reimbursement for services provided. An itemized receipt will be provided to you which can be submitted to your insurance company.
Please bring your insurance card to your first appointment as a copy of it will need to be obtained for billing purposes. Those who do not have insurance but would still like to be seen can contact our office to discuss other options for payment.
For any billing questions please send an email directly to billing@illuminatemhs.org.
