FAQ's medication management appointments
When is my copay due if I am doing telehealth instead of coming into the office?
Copays are always due on the day of your appointment, even if you are doing telehealth.
What do I do if there is no receptionist when I come in for my appointment?
Have a seat, relax and enjoy a cup of tea or water and your provider will come out to get you.
Who do I contact if I have a billing question?
You may email billing@illuminatemhs.org with any questions you have regarding billing.
How long can I expect to wait for my appointment?
While we try to stay on time for our appointments, there are some times that your provider will be running behind. If you are doing telehealth and concerned about the time you are waiting, please contact reception@illuminatemhs.org or 716-903-6036 to inquire and we can let you know how far your provider is running behind.
Do I have to be a patient at Illuminate in order to do yoga or get a massage?
No, massage and yoga are open to the public.
Do you take Medicaid or Medicare Insurance?
The only medicaid managed plan we are currently accepting is Highmark Medicaid (only for medication management appointments). Unfortunately, we are not credentialed directly with Medicaid or Medicare, so we are unable to accept this at this time.
